At Your Service

The Heartbeat of Newton: Client Services

What We’re All About

While we all work with clients at different stages, the Launch, Customer Success, and Support teams share a core goal: making sure you get as much value as possible from Newton while constantly finding new ways to optimize your hiring process.

Launch

We are the bridge that links the Sales and Success teams. Being the first to officially welcome you to Newton family, we’re a group of extremely efficient project managers with a high level of technical product knowledge. Our launches move at a much faster pace compared to what you may have experienced in the past, but we’re here to help you login, settle in, and kickstart your Newton education.

Customer Success

We are a team of client advocates. We’re your personal consultants dedicated to learning your process, offering advice, and training users in your organization. Just as important, when you meet us, you’re not starting over from scratch. Because our teams work hand-in-hand, we’re able to harness the momentum gained during the Launch process, collaborate with our Product team for feature requests, and work in sync with our phenomenal Support team.

Support

We are an in-house team of Newton experts based in Colorado. We know you’re busy, so we work to resolve issues thoroughly and as quickly as humanly possible. We are on the front lines working with clients via phone, and email. Our responses are genuine and crafted individually for you by one of our brilliant Support Specialists.

Record Holders

Greg C.

Most clients launched within one month

Jon L.

Fastest Applicant Tracking activation from purchase to training

Daniel G.

Fastest Onboarding activation from purchase to training

Ted F.

Most support cases solved in one day

Lisa W.

Most on-demand trainings recorded

What We’re All About

While we all work with clients at different stages, the Launch, Success, and Support teams share a core goal: making sure you get as much value as possible from Newton while constantly finding new ways to help grow your businesses.

Personalized Trainings Conducted

Combined Years with Newton

Cats vs. Dogs

Knowledge Base Articles Authored

Combined Years in Recruiting Industry

Colorado vs. California

%

Support Cases Resolved Within a Day

%

Customers Recommend Newton

Coffee vs. Tea

Interested in Learning More?

Newton runs a monthly webinar covering a variety of HR and recruiting topics. Visit our webinars page to see previous and upcoming webinars.

Knowledge Base Login