Coming Soon: Newton’s Job Approval Feature

A preview of Newton's Job Approval feature

In just a couple of weeks,  we’re going to announce the availability of our newest feature in Newton, Job Approval.  We’ve spent several months scoping, designing, redesigning and testing our Job Approval feature and we’re certain it’s going to provide a ton of value for our clients. We could have just built our Job Approval process like every other ATS vendor. It would have taken a lot less time and energy.  But, true to Newton form, we wanted to make the feature easier for everyone to use from hiring managers, to approvers, to administrators. And, having used clunky approval processes in the past ourselves, we want to build something that we’d want to use if we were still in recruiting and HR.

First, here ‘s a little background if you’re not familiar with the notion of Job Approval.

What is a job approval process?

A job approval process allows hiring managers and supervisors to request approval for a requisition. The requested job is then put through an email driven approval process before it can be activated.

What are the top reasons companies need a  job approval process?

Consistency:  Organizations want to ensure that when there is a request to add headcount, a consistent audit process is initiated.

Control:  Human resource teams want to ensure that the appropriate audits are completed before resourcing the recruiting process to fill a job.

Readiness: In addition to being certain that they are working on approved requisitions,  recruiters like the visibility that a job approval process creates. They know what reqs are coming down the pike.

Sometimes, I hear people comment that Newton has ‘made a better mousetrap’.  That’s flattering and frankly, we try. After all, applicant tracking software isn’t a new concept. We’re not creating a new category here. We’re building modern technology that works better.  So in that spirit, here are some of the considerations that we took into account when our team designed Newton’s Job Approval feature.

We look at Job Approval as a simple matter of checks and balances.

Visibility: Until now, job approvals have been difficult to track as they go from one person to the next person to the next with very little visibility. As a result, jobs get parked/locked in someone’s inbox and take too long to get approved.  Administrators of Newton’s Job Approval feature will always have a dashboard to oversee approval processes in real time so they can address bottlenecks before they become log jams.

Automation: It is time consuming to forward approval requests from one person to the next manually. In Newton, once approval processes are set, the platform will automate the distribution of approvals to promote efficiency.

Transparency:  Think about the very nature of the term ‘approval’. Users need proof that jobs  are authorized by proper authorities before finance is asked for budget.  Newton creates complete transparency so approvers know who else has ‘touched the gun.

Flexibility: The Job Approval processes that we used as recruiters back in the day were rigid and clunky, designed as a one size fits all solutions.  We designed Newton’s Job Approval feature to be dynamic. Whether your organization that needs an agile, just-in-time process or rules-based, sequential Job Approval functionality, there’s a workflow in Newton that will easily work for you.

Stay tuned for a general availability announcement soon.

Newton Proud to be a Cloud Computing Pioneer for Human Resources

We’ve all heard the recent hype about cloud computing. From competing Microsoft and Google commercials to Apple’s recent iCloud deployment, there certainly is a lot of buzz about ‘the cloud.’ What exactly IS the cloud though, and more specifically, what impact does cloud computing have on human resources and corporate recruiting?

The cloud essentially means taking all the IT and software infrastructure off a company’s hands and placing it in the capable hands of a cloud computing provider. Most often, a provider is a large company, like Amazon, that has the server infrastructure and technical expertise to handle the needs of millions of business customers. A company like Amazon can agilely deploy servers in order to maximize efficiency and provide customers the throughput they need for their product or service at any given time.

So why is the cloud good, specifically for human resources departments? The cloud means cost efficiency, security, and dependability. Think about utilizing cloud computing like you would think about hiring any other specialist. Let’s say you needed some carpentry done – you’d obviously hire a carpenter. If you hired a plumber to do the job, he’d likely take longer, cost more and provide an inferior service.

Using Amazon or another cloud computing provider, essentially means hiring a specialist for your company or product’s software and IT infrastructure. They can get the job done as efficiently as possible because they have the resources to do so. They’re also often a massive company (like Amazon) that places the utmost responsibility in providing their cloud customers with maximum security and dependable server uptime. After-all, it’s the cloud provider’s business to make sure your business is up and running at all hours.

Hreonline recently published an article that highlights the proliferation of cloud computing as well as Software as a Service (SaaS) in the HR industry. John Malikowski of Deloitte Consulting provided an insightful quote within the piece: “We have seen a lot of business cases and implementations where CIOs, CFOs and top HR executives all are getting involved,” he says. “The cost savings are there, and total cost of ownership is now more than ever a big part of the business case for HR. Also, usability and intuitiveness are high. SaaS and cloud computing just work.”

Essentially, companies that take advantage of cloud computing can pass that advantage onto their customers. This means passing on cost-efficiency, scalability, access and dependability. Newton Software does just that by leveraging Amazon’s AWS cloud computing environment for our SaaS application.

Newton’s customer can easily deploy the best applicant tracking solution on the market in a matter of days and hours, never weeks or months. Not only is the software deployment refreshingly uncomplicated, but the software can be accessed on-demand from any computer, anywhere, anytime and from any browser or platform. Newton provides an affordable, subscription-based pricing structure that can be scaled up and down based on customer’s size and demand, just like cloud servers can be deployed based on that same demand. Newton’s application security is backed by a multi-billion dollar corporation whose public stock depends on this very reliability.

We’ve worked hard to establish Newton as an innovator in a space that has for nearly two decades has been purely focused on what we refer to as the feature arms race. Today, we stand, for the most part alone, as the only modern, pure-play ATS on the market. As our peers continue to drift (rather aimlessly) into talent management and human capital management, they now purely just maintain their applicant tracking modules, all but abandoning new development. Not us. We just invested in the infrastructure necessary to help us more effectively solve the problems that still linger in corporate human resources departments, hiring managers’ cubes and executives’ minds.

This is why Newton Software is proud to be a cloud computing pioneer for applicant tracking software. We provide businesses and human resources departments the efficiency, dependability and security that cloud computing is all about.

Applicant Tracking Software Reviews: Newton’s Customer Service and Support

One of the first things we tell any customer when they choose Newton, our popular applicant tracking software is, “If you don’t understand something, no matter how small, it’s our fault, not yours. Let us know.” We ENCOURAGE technical support emails and phone calls. Yes, we’re being serious. The hardline, old school enterprise software folks tell us that we’re crazy but we’ve always had a problem with authority and, frankly, we haven’t met too many customers that love their legacy vendor. Most importantly, having been customers of other ATS vendors in the past, we’re not fans of long hold times, negative attitudes and cookie cutter responses.

At Newton, we don’t expect you to have any problems getting started or running our applicant tracking software, however, we also make it our priority to provide fast, friendly and free technical support for all of our customers.  Our motto has remained the same since the beginning:  “If you don’t understand something, no matter how small, it’s our fault not yours.  Let us know.” There, we’ve said it again.

Not only does Newton want customers to email or call when they have the slightest problem, but we also encourage customer feedback.  Our “support driven” design team thrives on taking customer’s suggestions about making a better product and implementing them within each successive software update.  We realize that our customers are the best gauge of how to improve our product – so we take suggestions seriously.

Given our commitment to customer service, we’re proud to see that our customers have some great reviews and feedback on our support system.  Here are a few highlights of what they had to say:

  • Catia O’Neill, a human resources professional, commented on Newton’s ‘support driven’ design team: “During the implementation process we contacted Newton several times for assistance with application and customization inquiries. Newton’s team always assisted me promptly. They always tried to go the extra mile in order to accommodate our special requests. If the customization request was not possible, Newton always tried to develop it later on. The thank you letters and the EEOC compliance features are two examples of their proactive approach.”
  • Newton’s response time and commitment to customer service was very important for Hannah Adams, a human resources manager:  “Newton has been extremely responsive and very helpful on the customer service side of things. When I contacted them originally I was pleasantly surprised that they provided such outstanding service.”
  • Ro Carbone, a VP of human resources, highlighted Newton’s general positive attitude when providing support for customers: “I tend to be a bit of a high-need client. To that end, I have dutifully pummeled the Newton folks with ongoing questions. And, yes, I have been known to ask the same question more than once. I have to say that I’ve never been made to feel technologically inferior or lazy when calling the Newton folks. And I can’t think of a time when someone wasn’t there to pick up the phone and give me relevant and accurate information in return. They are not only very responsive to clients, but tend to proactively reach out to see how things are going – for no other reason than to ensure things are going well.”
Many other applicant tracking vendors see their customer support as an ‘add-on’ to their software.  At Newton, we don’t believe in add-ons for our software or our support system. Every applicant tracking feature built into the software is meant to be useful and integral, just as our support process is a central part of the system.   Our customer support is built into our service to provide regular assistance as well as take customer feedback and utilize it to improve our product.

Our next applicant tracking review entry will concentrate on what customers have to say about utilizing Newton on a regular basis.  Stay tuned!

Social Recruiting a Growing Hotbed for Discrimination Claims?

CIO.com recently published a very informative article titled “Social Networks: A New Hotbed for Hiring Discrimination Claims.”  The article gives an in-depth perspective into the world of corporate recruiting, in particular how recruiters are using social networks more and more to evaluate potential hires.

Social networks like Facebook, LinkedIn and Twitter give recruiters and hiring manager the opportunity to peer into a potential candidate’s everyday life, work habits and personal information.  More and more, recruiters are using information gathered from social networks to  determine whether a candidate is a good fit for their company.  However, using this information as the basis for a hire can lead to a bevy of discrimination claims against the company.

This is a topic that Newton Software has been following very closely. Newton’s own Joel Passen, interviewed Dr. Stephanie Thomas, one of the leading experts on the analysis of equal employment opportunity issues, almost a year ago for a podcast titled, “Can Social Recruiting Lead to Discrimination and Equal Opportunity Issues “.

In this recent article, CIO.com spoke with HR consultant Jessica Miller-Merrell about some of the risks involved with using social networks to make hiring decisions.  She outlines potential legal risks including the niche demographic breakdown of specific social networks as well as the necessity for concise affirmative action reporting for government contractors.

She goes on to talk about how using someone’s personal information to determine their qualifications can be problematic: “if you make hiring decisions based on protected information that a candidate provides on the Internet—if you decide not to hire someone because you find out they’re Muslim, pregnant or their child has a health condition—these are hiring decisions that can get you in hot water.”

There’s been a growing trend of more and more claims of workplace discrimination getting submitted over the past several years, and the addition of social networking as a hiring tool is bound to only increase the rate of claims.  Every year, companies face an uphill climb to follow confusing regulations that require them to provide detailed reports to various federal agencies.

These are the very factors Newton took into account when we decided to build EEOC / OFCCP compliance features into our recruiting software.  We realized that companies already face a great risk in regards to complying with the U.S Equal Employment Opportunity Commission (and the Office of Federal Contract Compliance Programs for government contractors.)  Bad or ignorant hiring practices and  decisions can sink a business due to costly litigation battles over wrongful discrimination.

Newton’s EEOC /OFCCP Compliance tools make sure that all the right information gets collected, stored and tracked regardless of the source of the data. Voluntary self-identification surveys, reasons for non-selection, hire/offer logs, minimum qualification questions and flow logs (EEO1 reports) are just a few of the tools that can help recruiters and human resources professionals  keep track of all the mandatory information.   Newton makes EEOC and OFCCP compliance a seamless part of the hiring process, so that when the time comes, a company doesn’t need to scramble to deal with a problem.

While we haven’t yet seen a pervasive precedent set regarding social networks and social recruiting, experts agree that it’s just a matter of time. As more companies are learning to use social networks as recruiting tools, there will be a social media recruiting precedent before you know it.  For now, our advice is to seek guidance from counsel especially before using social media to vet applicants and to always have a consistent, compliant process in place when distributing job related information to social networks.

Citations

Levinson, Meredith.  “Social Networks: A New Hotbed for Hiring Discrimination Claims.” CIO.com. April 18th, 2011. http://www.cio.com/article/679830/Social_Networks_A_New_Hotbed_for_Hiring_Discrimination_Claims_?page=1&taxonomyId=3123

On Moving Our Applicant Tracking Software to the Cloud




This past weekend, our technical team made some final adjustments and now,  Newton, our popular applicant tracking software, joins services from industry leaders like Microsoft, IBM and Netflix in Amazon’s AWS cloud computing environment. Our decision to move to the cloud was as much driven by the growth and success of our business (quite profitable) as by the operational efficiencies that the Cloud offers.  Amazon Web Services provides us the scalability and agility for continued fast-paced growth and the reliability to continue to exceed our customers’ expectations.

This isn’t another one of those ‘all hat no cowboy’ marketing stunts. Newton’s product team has been testing and preparing for our Cloud  activation since Amazon announced its public availability in 2009.  We’ve anticipated moving to the cloud for since the beginning and our development team has meticulously architected our applicant tracking software to take full advantage of the cloud computing infrastructure.

Moving to the Cloud gives us a huge advantage over our peers.  We will continue to innovate and scale with better infrastructure, fewer resources and less operational overhead. Translation: we will continue to offer cutting-edge, easy-to-use applicant tracking software to more customers with less effort at more affordable prices.

Why should Newton customers care?

Scalability:

Amazon AWS enables us to increase capacity within minutes, not hours or days. We can commission one, hundreds or even thousands of server instances simultaneously. This allows us to automatically scale Newton up and down depending on our customers’ needs. This scalability critical as Newton Software averages nearly 20 new customers a month and is by all accounts the fastest growing ATS in the marketplace.

Reliability:

Amazon AWS offers a highly reliable environment where database instances can be quickly and predictably commissioned. If a server fails (because they just do from time to time), Newton will just bounce to a server that is working without a noticeable service interruption. Amazon AWS service runs within Amazon’s proven, SAS 70 datacenters. That’s right, if you can buy a book on Amazon, you can status a candidate in Newton. The Amazon AWS SLA commitment is 99.95% availability in any Amazon AWS region. This means that Newton is ultra-reliable all over the world all the time.

Speed:

This is where our product  team gets really geeked up. By switching to the Cloud, Newton has become even faster. And, it allows our team to do some really innovative things too.  Most recruiting software bogs down when running complex reports. Not Newton! We  leveraging extra computing power and read-only database technology to enable users to run complex customized reports instantly.

Security:

Amazon AWS has some of the world’s most trusted brands on the platform and Amazon takes security very seriously. Amazon Web Services’ security controls are evaluated every six months by an independent auditor in accordance with Statement on Auditing Standards No. 70 (SAS70) Type II audit procedures.

Newton Software has only begun.

We’ve worked hard to establish Newton Software as an innovator in a space that has for two decades purely focused on processing and storing resumes.  Today, we stand, for the most part alone, as the only modern, pure-play ATS on the market.  As our peers continue to drift (rather aimlessly) into talent management and human capital management, they now purely just maintain their applicant tracking modules, all but abandoning new development.  Not us. We just invested in the infrastructure necessary to help us more effectively solve the problems that still linger in corporate talent acquisition departments,  hiring managers’ cubes and executives minds. We’ve just begun.